White Papers

Uncover all the insights you need for chatbot success in the contact centre


The role of bots in businesses has become ambiguous over the years, often meaning different things to different companies. So, how do you determine which solution is right for you?

This comprehensive eBook will guide you through the process and show you the chatbot best practices your contact centre needs to succeed.

Get your copy to discover:

  • Which type of chatbot is best for your contact centre
  • Common chatbot misconceptions and mistakes
  • How your chatbot fits within the customer journey

CXone Automation and Artificial Intelligence (AI)

White Papers

AI-Infused Contact Centers Optimize Customer Experience

AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.