The numbers tell the story: 2.3 million customers all over the U.S., 100,000 phone, chat and SMS interactions daily in peak summer season and up to 100,000 outbound service calls a day. How does a national lawn care company transform its contact centers into productive, efficient customer service powerhouses? Easy: It moves to NICE inContact’s CXone cloud contact center platform.
CXone Helps Aetna's Medicare Transition Services (Case Study)
Aetna’s Medicare Transition Services was weary of being at the mercy of its previous vendors’ limitations and time frames. But the move to NICE inContact’s CXone cloud CX platform has brought the group new-found flexibility, modernization and control. It’s also enjoying CXone’s agility and flexibility, especially as the program grows and implements new applications.
Contact Center KPIs (Webinar)
Want to keep critical call center service levels top-of-mind? Discover what you can do with CXone and Amazon Alexa! In this webinar, you’ll hear Nadim Hajje, Vice President, Information Technology & Data Analytics at Omega World Travel, discuss the award-winning Omegalytics which integrates CXone reporting with Amazon's Alexa voice assistant.
Meeting the needs of a community, in times of calm or crisis, requires a certain agility. Learn how 211 LA County manages real-time changes to both customer and operational needs while keeping their community at the forefront.