TruGreen’s customer service demands are formidable, but CXone has proven up to the challenge. With CXone, TruGreen is meeting its seasonal scheduling and forecasting needs with ease and is saving time and money by using CXone APIs. Customer satisfaction is up, too: They can now make self-service payments and are happy to receive TruGreen’s personalized pre-lawn service calls through CXone Personal Connection.
How CXone Technology Has Revolutionized Expivia (PDF)
Contact center outsourcer Expivia Interaction Marketing Group attributes much of its impressive growth to moving to the CXone cloud contact center platform as a startup just a few years ago. The company continues to build its customer relationships with solutions that include using CXone APIs to integrate with other platforms and CXone Interaction Analytics, with sentiment scoring to gauge customer emotion.
Setting the benchmark
Our latest Customer Experience (CX) Transformation Benchmark surveyed over 900 contact center leaders across the US, UK and Australia.
Call Center CX and the Experience Economy (Infographic)
Research shows that customer experience (CX) is driving loyalty, brand growth and revenue in today’s smartest organizations. That’s why contact centers, once “just cost centers” can and should transform themselves into providers of robust CX that drives measurable results—and revenue. Begin your contact center’s CX transformation today with our whitepaper and infographic, Thriving in the Experience Economy.