As we enter the experience economy, Customer experience (CX) proves to be a great competitive differentiator. Achieving exceptional CX is a continuous and iterative process. Organizations need to look at a CX maturity model to programmatically transform CX through contact center. Use this online tool to see where you stack up against your competitors in CX and get a pathway to move from your current level to the next level.
The Total Economic Impact of NICE CXone (Video)
NICE commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE CXone. Learn some of the key financial impacts and what customers have to say on NICE CXone.
CXone's Economic Impact (Infographic) | Call Center Software
NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE inContact CXone. Learn some of the key financial impacts of deploying NICE inContact CXone.
Contact Center Business Case (Webinar)
Customer Experience (CX) is the new tool of competitive differentiation and Contact Centers are the power house that drive exceptional CX. Though there is enough evidence to show the strategic value of contact centers, it gets challenging to build a strong business case, one that shows true economic impact.