In our latest infographic, we’re sharing how you can harness AI-powered self-service strategies to deliver an exceptional customer experience, reduce costs, and avoid agent burnout. Self-service is a win for the business, agents, and customers—but, you have to have the right game plan in place to perfectly balance technology and strategy.
Gartner found 70% of customers use self-service channels during their resolution journey. The problem is, only 9% are wholly contained in self-service. So, what’s the full-resolution solution?
We’ll tell you. Get all the stats to reveal why smarter self-service matters to your contact centre.