To create amazing customer experiences and lifelong customers, you need to understand all of the digital touchpoints along their journey. This guide from ContactBabel, The Inner Circle Guide to Omnichannel, is designed to help you do just that.
You’ll get a detailed view of how to implement and use omnichannel technology and take your contact centre into the future. With survey results from more than 1,000 contact centre professionals, this guide offers all the latest insights, best practices, and challenges you can expect when implementing omnichannel.
In addition, you’ll dive deeper into the role that digital touchpoints play in the customer experience, and find out how you can leverage those insights to gain lifelong, satisfied customers.
This guide will reveal how to:
- Optimise digital touchpoints across the entire customer journey
- Use digital touchpoint insights to identify and resolve inefficiencies
- Ensure all agents are prepared for these new types of interactions
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A powerful agent Interface
Help your agents provide a seamless omnichannel customer experience with one powerful interface for all tools and channels.
NICE CXone Interaction Channels
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.