SunRun: Generating Growth with NICE inContact CXone

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Overview

Sunrun is the largest residential solar company in the U.S. with over 160,000 customers in 22 states. The company has a strong focus on delivering outstanding customer service; however, the call center solution they were using wasn’t facilitating that goal.

Sunrun selected NICE inContact CXone, because of its Salesforce integration and outstanding reporting. With CXone, they’ve realized a positive impact on many KPIs, including a 5% reduction in average handle time.