Empower your agents to provide a seamless omnichannel customer experience with personalized customer service regardless of interaction channel, including Omnichannel Session Handling and Elevation.
Call Center Collaboration with MAX - My Agent eXperience (Video)
Empower your agents to collaborate with co-workers within the contact center, as well as with experts beyond the contact center that have specialist skills or knowledge. MAX provides the tools that agents need to reach out to resources anywhere to increase first contact resolution and improve the customer experience.
City Furniture turns data into performance
Read how City Furniture significantly improved productivity, efficiency and service quality with NICE inContact CXone.
NICE inContact Helps Appriss Deliver on its Mission (PDF)
The Appriss formula is a powerful one: Use technology to do good. The data analytics company provides data and platforms for solving tough issues plaguing business and society around the world. The company’s 55-agent contact center, which handles more than 30,000 calls monthly—24 hours a day, seven days a week, 365 days a year—needed technology that would raise visibility, service levels, productivity and efficiency. Moving to the CXone integrated cloud platform and solutions has achieved all that and more for Appriss.