Raving fans or raging critics tilting the scales of CXone agent engagement (Focus Services)

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Overview

Discover how Focus Services tackled and overcame 5 key agent engagement challenges that can tilt the scale from Raging Critics to Raving Fans. Join Paul Liljenquist, President at Focus Services, for an in-depth discussion around those challenges that directly impact employee morale and customer experience. Hear how Focus Services overcame each of these roadblocks performance management best practices and CXone.