Research shows that 70% of citizen interactions will involve AI-powered technologies by 2022 – and 78% of contact centers plan to deploy AI in the next 3 years. How far along in this process is your contact center? Discover what “flavor” of AI makes the most sense for your agency to achieve goals relating to citizens, agents and operations – and the benefits you can expect when you put that AI technology to work in your contact center.
CXone Automation and Artificial Intelligence (AI)
CXone FedRAMP-Authorized Cloud Contact Center (PDF)
Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.