Contact center downtime was a real problem for OrthoBanc, because reliability is fundamental to its ability to support dental and orthodontic practices and their patients. Since the company moved to NICE inContact’s CXone cloud contact center CX platform, however, CXone’s stability, scalability and deep functionality have resulted in significant improvements, notably in call quality and service levels.
Enhance your contact center experiences with CXone Agent for Zendesk
CXone Agent for Zendesk consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.
The Power of Emotion in Customer Service
Great customer service and customer experience go hand in hand. And, with more companies competing on the basis of customer experience than price or product features these days, it’s clear that making customers happy isn’t just a good idea, it’s a necessity. With the right digital customer service platform, every company can offer faster, more results-driven service cut costs and increase revenue by making more customers happy. Read this eBook to learn more.