Omega World Travel’s move to the CXone cloud platform has given its contact centers the scalability and ease of use they needed. And with CXone’s flexibility, the company can attract and retain top talent worldwide. Most impressive, perhaps, is Omega’s use of CXone APIs for data integration with its proprietary Omegalytics platform and even Amazon’s Alexa—non-stop visibility that empowers the company and its customers.
2018 NICE inContact CX Transformation Benchmark (Webinar)
In this one-hour webinar, join in to hear contact center experts unpack the report’s many discoveries, including the six dimensions of customer service and customers’ own expectations for interacting with brands, their channel preferences, and what leads to satisfaction. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®. Hear about actual contact center transformations and best practices, too.
The New Digital Landscape
Get your bearings in the NEW digital landscape – from web chat and email to social and mobile apps.