5 Steps To Minimize Contact Center Costs in Growth Firms
Cost to serve remains as a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work the best for you. It depends on the business cycle you are in. Learn about your options to cut contact center costs if you are in growth model.
Improving Your Agent Experience, One Step at a Time
Research reveals there is a foundational relationship between agent experience and good customer experience. The more a contact center can engage and motivate agents – the less attrition it will experience, which positively affects customers and the organization. This webinar takes leaders through the process of building agent experience maturity, one step at a time.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.