For contact center agents, more is more when it comes to customer information. With NICE CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer’s profile and history before they pick up!
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.
NICE CXone Omnichannel Routing Brochure (PDF)
Find out how you can use NICE CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel.