Customer Stories

NICE Contributes to Fast Growth of Millennial Specialty Insurance

Overview

Millennial Specialty Insurance (MSI) focuses on a niche—the multi-family housing market—and provides insurance for renters and condominiums. Having moved to NICE’s CXone cloud platform and solutions, this rapidly growing company finds its contact center more flexible, more efficient and with very satisfied agents and customers! Not least of all, CXone’s capabilities help MSI stay compliant with the requirements of a highly regulated industry.