Demo Videos

CXone Omnichannel Routing helps NextGear Capital Streamline Service (Video)

Overview

NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Their contact center needed consistency and flexibility at multiple locations. Learn how they utilized NICE CXone to centralize their operations and create omnichannel options for their customers.

Demo Videos

Customer satisfaction surveys help NextGear Capital improve quality

NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Learn how NextGear Capital gets customer feedback using NICE CXone’s Customer Satisfaction Survey tool to continuously improve customer experience.

Demo Videos

Enterprise Cloud Contact Center Software Helps Zebra

Zebra Technologies manufactures and sells marking, tracking and computer printing technologies for supply chains, retail, healthcare and government sectors. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies. Their contact centers are located in 52 countries and they were ready to take their enterprise operation to the cloud with NICE CXone. Within a few weeks their international implementation was complete and Zebra was reaching their vision of global consistency.