CXone Omnichannel Routing helps NextGear Capital Streamline Service (Video)

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Overview

NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Their contact center needed consistency and flexibility at multiple locations. Learn how they utilized NICE inContact CXone to centralize their operations and create omnichannel options for their customers.