New thinking behind great contact centre leadership

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Overview

Leadership involves getting the best out of other people. This is crucial in contact centres, but often difficult because you've generally got so many people to lead. And the people you're leading are also changing, with ever more demanding generations entering the contact centre. How do great contact centre leaders engage, develop and empower this new generation of agents?

Watch our webinar to pick up new tools and techniques that every contact centre manager should be using - Learn how to engage, empower and support your team to do their very best work, everyday.