Moving up the Agent Experience (AX), One Step at a Time

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Overview

Facing challenges with agent attrition, engagement and satisfaction? Then you’re not alone. Many contact centers are searching for solutions to boost their agent experience — because happy agents mean happy customers. New research on the state of agent experience in today’s contact centers point to what really drives agent engagement — and what it looks like to build impactful agent engagement. Learn more about this research and discover a maturity model that will help you see where your contact center measures up against your peers.