Mobile Mini Transforms Data Into Decisions With NICE inContact

Watch Video

Overview

Turning Trends into Insight

Mobile Mini, the world's leading provider of portable storage solutions, had plenty of data but no real-time way to use it for more informed decisions. With NICE inContact CXone Reporting, Mobile Mini revolutionized the way they capture metrics and turn that data into valuable reports and actionable insight.

The ability to customize how those key metrics are presented, gives contact center management the ability to quickly see where improvements are needed and make adjustments on the fly to improve agent efficiency and the customer experience.