Mobile Mini Reaches 95% Service Levels with NICE inContact

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Overview

Mobile Mini is the world's leading provider of portable storage solutions. Their goal is to redefine the portable storage and office industry. In order to exceed customer expectations they turned to NICE inContact and CXone Agent for Salesforce®. The continuity of data allows them to know their customer and provide a seamless omnichannel experience. In one year, they have improved their service levels, broken sales records, and increased agent engagement.