Managing people remotely


There’s no doubt that during 2020 you will have tweaked your contact centre homeworking strategy in terms of working environments, security, engagement, costs, and everything else!

But now is the time for a refresh. Watch the replay with CX strategist, Natalie Calvert, to get new strategies and tips to motivate your team in fun ways, whilst gaining lots more insight into their performance and well-being.

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WFM that works from home

Get tips and best practices for workforce management in a remote contact center.


How to make the Work-from-home contact centre work for agents, customers, and you