Like SumTotal Systems had when it chose NICE inContact, parent company Skillsoft was searching for a vendor that would help streamline operations and improve its customer experience. Skillsoft based the decision to partner with NICE inContact on the fact that it was the best solution at a competitive cost; the versatility of its integrative capabilities, and the quality of its documentation and support.
NICE inContact CXone Interaction Analytics demo
Watch how NICE InContact CXone Interaction Analytics lets you track trends and drivers of satisfaction across 100% of your customer interactions.
Learn how advances in AI are powering customer service to new levels with conversational IVR and chat bots.
Best Practice: Making the Business Case for Cloud Contact Center
Looking to deploy a cloud contact center? Hear how NICE inContact Customer, GANT Travel went about making the business case.