Customer Stories

Large healthcare organization saves $500,000 annually with CXone

Overview

A large healthcare system’s contact center struggled with its on-premises system, which was nearing its end of life. The organization had a decision to make: pay for expensive upgrades, look for another on-premises solution or replace it with a cloud contact center platform.

It chose CXone and achieved all its business goals, such as reducing costs and increasing operational efficiencies, which saves up to $500,000 annually. Other improvements include reducing abandonment rates by 65% and improving average time to answer by 54%.