Demo Videos

NICE CXone Helps KBM Group Increases Productivity by 60%


KBM Group’s contact center is a Business Process Outsourcer (BPO) that provides custom services to their clients. With NICE CXone, they are able to bring on new clients with confidence. Their competitive advantage includes NICE CXone’s security, flexibility, real-time reporting, ease of use, and the ability to integrate systems. In the first year of using NICE CXone, KBM Group was able to increase productivity by 60% and decrease their cost-per-contact by 42%.