NICE inContact Helps KBM Group Increases Productivity by 60%

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Overview

KBM Group’s contact center is a Business Process Outsourcer (BPO) that provides custom services to their clients. With NICE inContact, they are able to bring on new clients with confidence. Their competitive advantage includes NICE inContact’s security, flexibility, real-time reporting, ease of use, and the ability to integrate systems. In the first year of using NICE inContact, KBM Group was able to increase productivity by 60% and decrease their cost-per-contact by 42%.