Customer Stories

Kapitus transitions to CXone and work-from-home environment in just four business days

Overview

When the COVID-19 pandemic hit, Kapitus knew its old NetFortris Fonality and 3CLogic telephony solutions lacked the flexibility to allow agents to work from home.

With NICE CXone’s team of experts, Kapitus’s entire contact center went live in four business days, and its agents were transitioned to working from home in three days. With CXone, all calls were being automatically recorded and could easily be accessed for an audit by industry regulator when needed. Additionally, collections revenue rose dramatically as the sales team could handle a much higher volume of calls with CXone.