White Papers

It’s Complicated - The Ultimate Customer Service Guide for a Complex Social Thread

Overview

Social media has re-defined the rules of customer service and engagement. Not all social networks are made alike and brands must understand the intricacies of each social network in order to provide the best possible customer experience. Read this eBook for tips and tricks on how to smart technology can help you to succeed in the social customer service arena.

White Papers

The Innovator's Guide to Social Customer Care

Exciting times! Customer Service is changing, and Social Customer Care is an important part of the next generation of customer service that your customers are starting to look for. This eBook explores the future of customer service, explains how Social Media optimizes CX and offers practical tips how to provide 21st century customer service while keeping your agents happy. 

Datasheets

NICE CXone Omnichannel Routing Brochure (PDF)

Find out how you can use NICE CXone Omnichannel Routing to seamlessly connect customers to the right agent across any channel.

Datasheets

The New Digital Landscape

Get your bearings in the NEW digital landscape – from web chat and email to social and mobile apps.