Inova Performance Tracker Case Study

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Overview

CHALLENGE With its focus on customers, EPB needed to keep CSRs informed about performance levels and motivated about results. SOLUTION Inova digital signage keeps CSRs informed and enables them to quickly respond to customers; Inova Performance Tracker gives executives real-time service results at their fingertips. BENEFITS • Helps CSRs manage workflow for improved productivity. • Quickly communicates CSR achievements for pride and satisfaction. • Communicates objective performance to CSRs and management in real-time. • Helps keep service levels high for happy customers.