Innovator online retailer is future-ready with CXone

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Overview

Plagued by the inefficiency and unreliability of an aging on-premises contact center system, a popular online retailer turned to CXone because of its broad product portfolio, extensive service support and uptime guarantees. Now this booming company boasts 98% uptime, improved productivity and a shared commitment to innovation and future-readiness through its partnership with NICE inContact