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Call Tracking Metrics & Analytics - the Inner Circle Guide


Aimed at contact center managers and executives who need a detailed and objective view of customer contact solutions, "The Inner Circle Guide to Customer Contact Analytics" from independent analyst ContactBabel provides a detailed and realistic analysis of the benefits of customer contact analytics, as well as the technology, implementation and usage best practices, ROI model building, expected results and the market landscape.

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5 Fast Tips for Applying QM and Speech Analytics (PDF)