White Papers

Omnichannel Contact Center ICMI Tool Kit

Overview

As interactions expand into new channels, pressure mounts for organizations to deliver an integrated, seamless customer experience. This Tool Kit provides fundamental resources to successfully deploy omnichannel service in your contact centers.

 

Demo Videos

Omnichannel Routing (Video) | CXone Call Center Software

Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.

Datasheets

NICE CXone Interaction Channels

NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.

White Papers

Omnichannel toolkit

New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.