Webinars

Webinar: How to Empower Your Contact Center Agents to Create an Effortless Customer Journey

Overview

Demo Videos

NICE Helps Radisson Hotel Group Provide Personalized Customer Experiences (Video)

Radisson Hotel Group is one of the world’s largest hotel companies. With five call centers and 250 agents around the globe, their goal is to make the reservation experience as smooth as possible. NICE allows Radisson to integrate multiple channels seamlessly and globally to meet their guests where they want to be met and how they want to be met anywhere in the world. Learn how CXone cloud customer experience platform makes it easier for Radisson to implement their 360-customer experience.

White Papers

Customer experience. In their own words

Hear from actual customers to learn how different industries are delivering better customer experiences in this 15-industry report.

Webinars

Contact Center Customer Service at Nordstrom (Webinar)

Outstanding customer service is simple, but not easy. What if “all” it took was a complete, unwavering, uncompromising commitment to creating personalized customer experiences, every time? Hear from Robert Spector, the journalist and author who's followed Nordstrom's dedication to customer service over the last 30 years, as he discusses how to elevate customer service across all channels and build long-lasting relationships, loyalty, and lifetime value.