The data speaks for itself: Most customers prefer to self-serve rather than contact you, whether that's to buy your products or ask you for help in fixing them. The question is, what are you doing to meet this growing demand?
Most companies are discovering that focusing on the agent experience just isn't enough. Instead, organizations need to find ways to start where customers start-an Internet search-to deliver valuable product knowledge that helps customers self-solve long before calling support becomes necessary.
Find out how to meet your customers at their digital doorstep with smart knowledge management self-service that reduces friction by projecting personalized content to customers seeking answers.
This NICE-hosted, on-demand webinar features:
- Guest speaker Kate Legget, VP Principal Analyst, Forrester Consulting and Research
- Aaron Rice, VP CXone Expert, NICE CXone
Join us to understand why so many of your customers are going unhelped and how smart knowledge management can fix that. Watch the webinar now!
Digital fluency done right! Smarter digital self-service experiences
Achieve the best customer experience and self-service success rates possible. See how NICE CXone is revolutionizing self-service by managing customer journeys where they really begin—starting at a search—and guiding customers to the most relevant self-service or proactive engagement with smarter bots across any channel.
CXone Expert knowledge management
Great customer experiences begin with knowledge. CXone Expert knowledge management makes sure that your customers get that knowledge in the form of the information, answers, and support they need wherever they are along in their journey.
Smarter Self Service Helps Customers Help Themselves
In our latest infographic, we’re sharing how you can harness AI-powered self-service strategies to deliver an exceptional customer experience, reduce costs and avoid agent burnout. Self-service is a win for the business, agents, and customers—but you have to have the right game plan in place to perfectly balance technology and strategy.