Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. During this webcast we will discuss strategies that have been proven to inspire successful effort reduction.
Setting the benchmark
Our latest Customer Experience (CX) Transformation Benchmark surveyed over 900 contact center leaders across the US, UK and Australia.
Boost your efficiencies
This travel company reaped huge efficiencies with optimization and collaboration from NICE inContact.
Native-Cloud Contact Center Solutions (PDF)
Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.