What do other contact centers have to say about digital channels? Listen in to this roundtable and find out as they discuss how to handle greater call volumes; reduce operating costs; increase agent performance; and improve customer satisfaction. Plus, hear how COVID-19 is driving companies to ramp up automation. Event led by Annette Miesbach, Senior Product Marketing Manager at NICE CXone.
CXone Cloud Platform for Swedish Rail (PDF)
Swedish Rail: On track with CXone Its trains transport 140,000 people to various Nordic capitals every day. Its 200 advisors handle 800,000 interactions with travelers every year by phone, email, SMS and social media. But Swedish Rail’s two contact centers weren’t really working in sync—that is, until they were unified on NICE’s CXone cloud platform.
Digital-first contact center: The Innovator's Guide (free download)
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