How CXone Empowers Contact Centre Agents

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Overview

Contact centre agents using NICE inContact CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalise true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.