This is your ticket to a firsthand account of CXone in action. Join Dr. Josh Gomez of Goodwill Industries of San Antonio as he talks you through what work was like before and after launching this easy-to-use omnichannel platform. From the “hot mess” of other systems to the increased business, improved agent experience and elevated quality assurance of CXone, this President, Business Services shares why he’s “sold” on the world’s #1 cloud CX solution.
Self-service for higher customer satisfaction
Digital-first service lets customers choose the channels that are most convenient for them – and self-service makes it possible for customers to handle simple transactional requests on their own. That means agents can spend more time helping customers who have more complex issues. The result? Better CX and agent productivity. Don’t miss this short clip with industry expert Lisa Hotchkiss.
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact centre decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact centre technology for seamless omnichannel experiences for customers.
Adapting with an agile cloud contact center (Goodwill San Antonio - Business Services)
Discover how Goodwill San Antonio partnered with NICE CXone to elevate their Contact Center Outsourcing solutions - creating an agile, scalable, and portable call management system that can easily adapt without being impacted by on-premise hardware/software requirements. See how the organization has developed IT solutions to address issues in real-time as well as customized various tools for reporting, operational, and scheduling uses.