Webinars

Go big or go home: Why small businesses should invest in a modern contact center

Overview

Want to know 4 top reasons small businesses should move to a modern contact center? It helps grow business more quickly and with less risk. It improves cashflow through higher efficiency and lower operating costs. The cloud-based features increase agent and customer satisfaction – which makes it easy to gain (and retain) customers faster and for less. Go modern and get more competitive.

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Contact Center Software Buying Advice

Your aging call center may be giving you plenty of reasons to modernize. But beware of a “like for like” upgrade. The right contact center investment can do so much more than alleviate current shortcomings. A new contact center with limitations is no better than an old call center with the same limitations. In this paper, Ventana Research explains why effectiveness, rather than cost, should inform your evaluation and decision process.

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Digital-first contact center: The Innovator's Guide (free download)

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Digital adoption: Learn what’s working for your peers — from your peers