Global hearing health care leader turns up the volume with CXone

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Overview

This multinational, 10,000-clinic company was a global leader in the hearing health care sector, but its contact centers struggled with system obsolescence, an inability to make automated outbound calls, inadequate reporting and a lack of integration with its CRM and marketing systems. Selecting NICE inContact’s unified cloud contact center solution, however, boosted performance and efficiency-and turned it all around.