This multinational, 10,000-clinic company was a global leader in the hearing health care sector, but its contact centers struggled with system obsolescence, an inability to make automated outbound calls, inadequate reporting and a lack of integration with its CRM and marketing systems. Selecting NICE inContact’s unified cloud contact center solution, however, boosted performance and efficiency-and turned it all around.
211 LA County partners with Expivia to scale their business in days in pandemic response
211 LA County non-emergency hotline scaled their business in days without missing a beat as part of their COVID-19 response. Hear how they plan for natural disasters and how true partnership and customer community really paid off for their COVID-19 response as they engaged Expivia as a trusted and knowledgeable cloud partner to scale their business in days.
ECSI deploys work-from-home agents and improves call quality all at once with CXone
ECSI reveals how they resolved technology issues quickly allowing them to move 140 people home in less than 48 hours – and improved call quality at the same time.
Trupanion moves 900 employees home in less than 72 hours with Cxone
Ryan Olson of Trupanion shares how their organization moved nearly 900 employees home in less than 72 hours while ensuring that their member experience remained a priority.