Frost & Sullivan 2020 European CCaaS Competitive Strategy Innovation and Leadership Award

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Overview

NICE inContact is pleased to be recognised by Frost & Sullivan as a recipient of the 2020 Competitive Strategy Innovation and Leadership Award. Read the report to learn what makes NICE inContact best-in-class for contact centre software.

“CXone is a pioneering cloud contact center platform that unifies best-in-class customer analytics, omnichannel routing, workforce engagement management (WEM), automation, and AI – all built on Open Cloud Foundation.” Federico Teveles, ICT Analyst – Frost & Sullivan