Designer Shoe Warehouse, better known as DSW, continues to find innovative ways to capitalize on that universal truth and keep customers coming back for more. From a single store just 25 years ago, DSW has become a footwear and accessories powerhouse with 500 stores and a wildly successful digital business. By combining NICE inContact with SmartAction’s AI-powered virtual agent, DSW ultimately found the right human-machine balance without compromising an ounce of CX.
45 Workforce Engagement ideas in 45 Minutes (Webinar)
Eager to elevate Workforce Engagement in your organization? We’ve got 45 of the best tips and tools out there — and in our webinar, you’ll get all these game-changing insights in only 45 minutes. For proven strategies and creative ideas to implement in your contact center, our latest webinar is one you won’t want to miss: 45 Workforce Engagement Ideas in 45 Minutes. Listen in as our panel of experts from Neonova, Crate & Barrel and NICE inContact deliver the tactics, ideas, insights and tips that can make a real impact in your organization. Stream on demand today!
Winning self-service strategies
Reduce transactional contacts and spend more time on the challenging questions that mean everything to your customers.
Native-Cloud Contact Center Solutions (PDF)
Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.