What happens when your company is a global fashion accessory powerhouse—but the software solutions for your 17 contact centers worldwide are completely out of style? Fossil Group turned to NICE CXone to unify its contact centers on a single cloud platform, which continues to provide a host of advantages, from empowered agents to better reporting and performance to increased customer satisfaction.
How CXone Empowers Contact Centre Agents
Contact centre agents using NICE CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalise true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.
Give your managers more streamlined control
With unified administration, you’ve got more control and a simpler way to manage your contact center.
How CXone Empowers CX Directors (Video) | Call Center Software
Customer Service Directors make smarter business decisions with actionable, analytics-based insights from NICE CXone call center software. Watch the video to learn how CXone makes it easier to meet or even exceed business KPIs and metrics, raise the bar on quality management and helps reduce labor cost by optimizing staffing, lowering incoming contact volume and automating routine interactions.