Focus Services Exceeds Clients’ Expectations by Partnering with NICE inContact

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Overview

Focus Services is a Business Process Outsourcer specializing in multi-product telesales and customer relationship management. They answer calls for small to large Fortune 100 companies all over the world. The call center space, specifically the outsourcing industry, is constantly changing. Their biggest challenge was operating in a premise environment. Using CXone allows Focus Services to quickly respond to the needs of their clients. See how their partnership with NICE inContact helped exceed client expectations.