Overview
When Extra Space Storage switched to an in-house call center running on NICE CXone’s on-demand platform and integrated with customer relationship management software from Salesforce.com®. The combination of the two cloud-based solutions almost doubled storage unit reservation rates from phone calls, helped personalize the customer calling experience, enabled data on phone, web and walk-in inquiries to be merged in a single database, and lowered costs by eliminating both premise-based call center equipment and installed CRM software.
