Overview
Learn how giving your agents visibility into their individual and team goals can drive enormous motivation and productivity. Hear from NICE inContact customer, NeoNova on how implementing performance management capabilities gave their agents the extra edge.
Best Practice: Preparing Your Contact Center for the Unexpected
Hear from NICE inContact Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.
Best Practice: Making the Business Case for Cloud Contact Center
Looking to deploy a cloud contact center? Hear how NICE inContact Customer, GANT Travel went about making the business case.
Best Practice: Empower your Agents w/ Performance Management
Learn how giving your agents visibility into their individual and team goals can drive enormous motivation and productivity. Hear from NICE inContact customer, NeoNova on how implementing performance management capabilities gave their agents the extra edge.