Digital dividends: The payoff of digital-first service and pitfalls of failing to pivot

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Overview

In the past 12 months, customer-initiated digital interactions have exploded. And COVID-19 continues to intensify the demand for integrated, seamless digital CX. Is your contact center capable of delivering the digital-first service customers now expect? Find out how easy it is to transition to a fully integrated digital platform – and discover the payoffs of doing so during this webinar presented by industry experts.