Digital CX Week

Curious about the state of the contact centre in 2022? We happen to know what it looks like. Our Digital CX Week events were such a big hit, we decided to offer the series on-demand in case you missed it.


NICE enlisted the expertise of industry-leading experts from Forrester, Aberdeen, and more for the series to give their take on emerging trends and opportunities of digital-driven contact centre solutions. The strategy for 2022 is all about leveraging digital-first CX solutions to meet customer expectations and drive satisfaction higher. Get key insights on future predictions for the omnidigital experience, how expectations and behaviours translate into the workforce, technology, and business priorities, and how AI and automation is enhancing first contact resolution past the point of real-time interaction.


These experts speak to how customer expectations are shaping today’s digital-first customer journey and priorities in planning for 2022. You’ll also learn what tools and technology contact centre leaders can implement to empower agents and create a seamless end-to-end, AI-infused customer journey.


Stream the webinar series to learn the key elements in building a digital-first CX strategy.

Session 1: Future Predictions: Your 2022 Digital-First Customer Experience Strategy, featuring:

  • Max Ball, Principal analyst at Forrester
  • Chris Bauserman, VP of Marketing at NICE CXone

Session 2: How Smart Self-Service Improves Digital CX and Lowers Costs, featuring:

  • Omer Minkara, VP and Principal Analyst at Aberdeen
  • Andy Traba, Director of Product Marketing at NICE

Session 3: Instant Gratification: How to Move at the Speed of Your Customers at Scale, featuring:

  • Blake Morgan, CX Futurist
  • Aaron Rice, VP CXone Expert at NICE CXone
  • Laura Bassett, Sr. Director of Product Marketing and Competitive Marketing at NICE CXone

Watch the webinar series to begin your 2022 digital-first CX journey

Demo Videos

Digital fluency done right! Smarter digital self-service experiences

Achieve the best customer experience and self-service success rates possible. See how NICE CXone is revolutionizing self-service by managing customer journeys where they really begin—starting at a search—and guiding customers to the most relevant self-service or proactive engagement with smarter bots across any channel.


Customer journey map: The new digital CX

Customers prefer digital channels now, and their journeys are complex. Better understand their digital-first preferences and the seven expectations on which you need to deliver.


Navigating the new, digital-first customer experience

Ready to initiate, navigate and innovate digital-first omnichannel service at your contact center? This webinar delivers proven methods to get you started – and keep your team going. From automating conversations via multichannel chatbot to providing smart contact forms with video to applying agile methodology for cost reductions. Get industry insights from experts in customer engagement and digital experience.