Overview
Improve your contact center performance in just a few clicks with CXone Performance Analytics for Salesforce Einstein. By automatically linking your CXone contact center interaction data to your Salesforce CRM, this analytics application creates a fully blended view of your data so AI-powered analytics can dig deep to reveal new recommendations and predictions that you can use to boost KPIs.
Salesforce enriches the contact center agent experience with NICE CXone
For contact center agents, more is better when it comes to customer information. With the CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. Watch and see how agents provide proactive customer service from within their familiar Salesforce Console, through chat, intelligent digital channel routing, voice, and a unified desktop, and how they can easily manage their schedule and performance through integrated WEM capabilities.
Agent for Salesforce
Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.