CXone Interaction Channels for Small Business


CXone Interaction Channels provide native support for inbound and outbound voice, voicemail, IVR / Voice Portal, and digital channels - including email, web chat, Messaging platforms like WhatsApp, Twitter Messaging, Facebook Messenger, Text / SMS, Social Media and Mobile Apps, as well as extensible Work Items to address interactions such as cases, tickets, fax or even paper mail.