CXone Interaction Channels for Small Business

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Overview

CXone Interaction Channels provide native support for inbound and outbound voice, voicemail, IVR / Voice Portal, and digital channels - including email, web chat, Messaging platforms like WhatsApp, Twitter Messaging, Facebook Messenger, Text / SMS, Social Media and Mobile Apps, as well as extensible Work Items to address interactions such as cases, tickets, fax or even paper mail.