Customer Stories

CXone Helps Drive NeoNova Growth, Performance

Overview

When NeoNova Network Services moved to NICE CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfaction, raise agent engagement levels and build trust with its clients through visibility and transparency.

Customer Stories

CXone Helps Drive NeoNova Growth, Performance

When NeoNova Network Services moved to NICE CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfaction, raise agent engagement levels and build trust with its clients through visibility and transparency.

Customer Stories

CXone Solutions Empower Omega World Travel (PDF)

Omega World Travel’s move to the CXone cloud platform has given its contact centers the scalability and ease of use they needed. And with CXone’s flexibility, the company can attract and retain top talent worldwide. Most impressive, perhaps, is Omega’s use of CXone APIs for data integration with its proprietary Omegalytics platform and even Amazon’s Alexa—non-stop visibility that empowers the company and its customers.

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